To sign up for telephone recovery support, please click here.
Firme aqui para recibir llamadas de ayudo para la recuperacion.
If your organization would like Technical Assistance on Starting a Recovery Community Organization, Recovery Housing, Telephone Recovery Support, Recovery Oriented Employment or Volunteer Management, please contact CCAR at 860-244-2227 or email us at rtag@ccar.us.
CCAR has also been engaged recently in something called “Twitter Recovery Support”.
CCAR had set up a Twitter account to promote the Recovery Walk, and got a follower who began direct messaging CCAR from the United Kingdom. This woman was really struggling in her recovery, and with CCAR‟s help, has managed to stay away from drugs for the past two weeks.
She is very grateful for CCAR‟s assistance and is now on the path to recovery, thanks to a few simple direct messages on Twitter. We look forward to expanding this service and begin test runs in the near future.
During the past several years, many organizations from around the United States and Europe have expressed interest in our Telephone Recovery Support (TRS) program. Recovery sure is contagious!
After many years of trying various methods to track TRS results, CCAR has developed an application designed specifically for TRS! It’s incredibly easy to use and provides information quickly with just a few clicks of the mouse! Total recoverees, success and relapse rates, even recoverees who said they had relapsed and were now back in recovery can all be reported on in minutes. The ability to look at results by referral source, by the recoverees housing, age group and gender, can all be done quickly and for the date range you determine. All of this and more is included. Telephone Recovery Support works. This application allows you to spend less time tracking and spend more time having conversations with recoverees. Imagine the spiritual ripple effect these conversations will have on your recovery community.
Please consider implementing a Telephone Recovery Support program in your recovery community. Call us, we can help!
The beauty is in the simplicity.
TRS helps people in recovery stay in recovery. Sometimes just a phone call can make the recipient feel wanted, included and cared about. When making the call, the caller will often feel rewarded when they have spoken to someone and can share in their joy, share in their sorrow and know that sometimes just listening and speaking with another person helps both of them immensely.
There’s magic in those conversations!
A person new in recovery receives a weekly call from a trained person to check in and see how their recovery is going. On average, people receive calls for fourteen weeks, often times much longer.
In 2010, we enrolled 1,218 new recoverees, our volunteers made more than 27,000 outbound calls and had more than 6,800 conversations about recovery. Imagine the spiritual ripple effect all these conversations had on Connecticut’s recovery community.
Outcome data also supports that telephone recovery support is highly effective, especially when it comes to relapse. In a recent sample of 483 individuals who received calls for 12 weeks, 58 self-reported they were no longer in recovery. Out of these 58, 42 later reported they were back in recovery (72%). Are the telephone recovery support calls a major influence of why they are back in recovery? We think so because they tell us. And just because someone tells us they are no longer in recovery, we don’t “kick them out”, we keep calling them, checking in with them, seeing if they want help. A CCAR volunteer is often the only encouraging voice heard at a critical crossroad on their recovery journey.
Enrolling in Telephone Recovery Support is now even easier!
Recoverees can enroll online at whereever they see the big red telephone.
When they select the “click here”, they are taken to a secure site where they can enroll. It’s much easier and much faster. Easier & faster means the Recoveree receives the first call sooner!
We are extremely pleased with the overall results of Telephone Recovery Support and continue to strive to improve these outcomes. This program is one of the many services CCAR delivers to help people stay connected to their recovery and to enjoy it!
This all began as a DMHAS Centers of Excellence project where we were calling 22 Recoverees. The chart below represents our results for the first 6 years. Since then, CCAR trained volunteers have made over 100,000 telephone calls to over 4,600 Recoverees! Please, if you haven’t signed up already, enroll today! It works - it really does!

This is an email received from a CCAR volunteer. “I went into the diner expecting a good hot and hearty meal. I was starving and kind of cranky. I had wanted to get something closer to home, but with the promise of some really great food, I reluctantly agreed to the longer trip. I ended up coming out of that diner with something a lot more satisfying than a full meal could ever give me. A very joyful and vibrant hostess greeted us at the door of the diner. She was glowing. I knew (from my diner fan friend) that she had just celebrated four months of sobriety and that this was a new job for her. As soon as we saw each other we hugged because we remembered we had met at a speaking commitment that I had a couple of months before. But she looked different. She had a look of radiant hope on her face.
She was so happy to share her successes. Her new job had allowed her to sign a lease on an apartment and she was looking forward to moving out of the homeless shelter she was living in. She quickly attributed her recovery to God. She also attributed it to the weekly call she gets from CCAR. That simple weekly Telephone Recovery Support call does so much for her. She held up her phone like it was an amazing connection to something she never knew existed. CCAR has been there for her on her whole recovery journey. She said they have never missed a week. For a long time that one phone call was one of the only consistent things in her life. She now has a whole new life today and because CCAR showed up to the plate, so did she. She said she has never even been to CCAR and doesn‟t even know who calls her. But the weekly calls show her that someone cares and that gives her hope. It was an amazing spiritual moment for me. Sometimes it just hits you right between the eyes when you realize God put you where you were supposed to be for that moment. I was supposed to be in that “out of the way” diner to meet a woman who shared her experience and strength to give me hope for that day. I got to hug her and share the joy of recovery with her. Recovery is front and center in my life today. Every day I live with expectations of guidance and miracles. In other words, the most awesome stuff happens to me every day. Running into that truly inspirational woman at that diner made me remember how truly blessed I am to be part of the CCAR Community. And this miracle was made possible because of a simple phone call that CCAR made to someone else - not even me! Thanks CCAR! Keep up the fantastic work.”
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“Receiving TRS calls has helped me in my recovery by giving me an opportunity to speak with someone on a regular basis about the issues I'm dealing with. TRS provides me with another resource in addition to my other tools, e.g., sponsor, meetings, treatment, counselor, etc. Linda from New London always seems to time her calls perfectly--I have really opened up to her and this has given me another avenue to share my pain so I don't have to pick up. I look forward to the weekly check in and it helps me to stay sober and clean.”
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“Doing TRS taught me people skills and how to talk to people. I never imagined that I would actually like it but I do. I also volunteer at any time they need me and I like that.”
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“A few days ago, I received a call on the TRS line. It was Paul. He has called to let me know how grateful he was for the TRS call that he received on Tuesday night. He told me that call, had changed his life. My voice, along with my concern, had made a big difference. As the tears of joy began to build up in my eyes, I started to recall the events of that night. No one knew the personal pain in my heart that night. My relationship with a woman I had planned to spend the rest of my life with was over. I‟m into my third call of the night for TR. The person on the other end of the phone is clearly under the influence. After convincing him to even listen to me, I promised that I would call back before I left for the night. He had informed me that he was just released from detox. He had prayed that the liquor stores would be closed upon his release. He had to pass many in order to get home. He spoke of death and made me aware that he may not make it through the night. When I made the return call, he started to cry. He didn‟t think that I would keep my word and call back. He told me that no one had ever cared about him that much. He also apologized for the difficulties we had experience on the initial call. Then, suddenly he kept repeating that his heart was beating too fast. I asked him to allow me to help. He quickly agreed to relax while I contacted the local emergency unit. I let Paul know that they were on their way. I spoke with him until they arrived. I was doing all that I could to keep him alert and calm. As they carried him off to the hospital, he thanked TRS again. I recall saying a little prayer at that moment, asking for God‟s help, for Paul‟s sake. Paul had told me it was a night that changed his life and he would never forget it. Little did he realize that it had an effect on my life also. I asked the medical unit to call me back and keep me informed of Paul‟s condition I waited for that call as if my life depended on it. When the phone rang I was comforted by the familiar voice that said thanks for your help, he‟s going to be alright. He was admitted into the hospital before the drug overdose could take his life. It was then that the importance and power of TRS really hit me. No price could be attached to what happened that night. No miracle could have been more meaningful to me. A life was given another chance, and at the same time another life came to realize that some of the things we worry about are nothing compared to the problems of others. It was rewarding to hear Paul‟s voice a week later. The human bond that we created that night allowed me to mature as a spirit, as a person, and as a man. Paul told me how grateful he was for the TRS program. Now it‟s my turn to say I am also grateful. Thank you CCAR!”
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“I have volunteered at CCAR since August 2008 as a Telephone Recovery Support person. I have talked to hundreds of people and have heard as many stories. All the recoveries have been unanimous on two counts about their addiction and CCAR. First, they are in recovery now because they absolutely could NOT live their lives as addicts anymore. They all express the strongest desires to have a quality life that allows them to feel emotions, to care for their children and families, and to lead healthy, productive lives. Second, they look forward to receiving the TRS phone call once a week. Some recoveries have developed special bonds with certain TRS volunteers and others simply like to know that someone out there cares about them. In my experience, TRS is tantamount to the All Recovery Meetings, Recovery Community Centers, and the Social Events because it delivers support to the recovery on an intimate, nonjudgmental level.”
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Contact: Curtiss Kolodney
198 Wethersfield Ave
Hartford, CT 06114
(860) 967-0502 Fax: (860) 244-2228
Email: curtiss@ccar.us